Third Party Delivery Apps or Own Online Ordering System and Delivery Service

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As the food delivery market continues to grow and evolve, restaurants are faced with the decision of whether to partner with third party delivery apps or to build their own online ordering system and delivery service. Both options have their pros and cons, and ultimately the right choice will depend on the individual needs and goals of each restaurant.

One of the main pros of partnering with a third party delivery app is that it can provide instant access to a large customer base. These apps already have a significant user base, and by partnering with them, restaurants can instantly tap into that audience and start receiving orders. This can be particularly useful for small or new restaurants that may not yet have a strong online presence or customer base.

Another advantage of partnering with a third party app is that it can save time and resources. Building and maintaining an online ordering system and delivery service can be a complex and time-consuming process, and many restaurants may not have the necessary expertise or resources to do so. By partnering with an app, restaurants can avoid this hassle and focus on what they do best – creating delicious food.

However, there are also some potential downsides to partnering with third party delivery apps. One of the main cons is that restaurants have little control over the customer experience. These apps often have their own branding and user interface, and customers may not even realize that they are ordering from a particular restaurant. This can dilute the restaurant’s brand and make it difficult for them to build a strong and loyal customer base. Some restaurants may feel that they are sacrificing their unique identity and branding by partnering with a third party app, which can be a barrier to building a strong and distinct brand.

In addition, third party delivery apps often charge a significant commission on each order. This can eat into the restaurant’s profit margins and make it difficult for them to sustainably grow their business.

Building an online ordering system and delivery service can provide restaurants with greater control over the customer experience. By creating their own online ordering platform, restaurants can ensure that the user interface and branding align with their own, and that customers have a seamless and consistent experience from start to finish. This can be particularly useful for restaurants that have a strong and distinct brand, and want to ensure that this is reflected in their online ordering and delivery service.

Another advantage of building their own online ordering system is that restaurants can have more control over their pricing and profit margins. They are not subject to the commissions charged by third party apps, and can therefore retain a greater share of the revenue from each order. This can be a crucial factor for restaurants that are looking to grow their business and become more profitable.

However, building an online ordering system and delivery service can also be a significant undertaking. It requires a significant investment of time, resources, and expertise, and may not be feasible for all restaurants. For those restaurants, collaborating with SaaS companies, such as Toast and ChowNow, for online ordering solutions, and third party instant delivery companies, such as Hyperflyer, may be a better option.

In addition, building an online ordering system and delivery service can take time to gain traction and attract a sufficient customer base, which can be a barrier to growth.

In conclusion, both partnering with third party delivery apps and building an online ordering system and delivery service have their pros and cons. The right choice will depend on the individual needs and goals of each restaurant. Restaurants that want to quickly and easily tap into a large customer base may benefit from partnering with a third party app, while those that want to maintain control over the customer experience and profit margins may be better served by building their own online ordering system and delivery service.

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