Level 5

Gorgeous rooftop setting and great greeting from hotel and restaurant staff. Food was really terrible though.  After getting an avocado hummus appetizer which was mainly vinegar, we shared a lamb entree.  The lamb was really good but probably a quarter pound.  the grilled tomato had the same strong vinegar flavor.  Too bad we spent money on nice wine since it was hard to get the taste of the vinegar out of our mouths.  Go for the beautiful rooftop setting.  Skip the high priced and inedible food.

Horrible customer service ..young inexperienced staff
With no regard for top shelf service … I’ve been treated better at In And Out !!!!

Tons of people working there yet terrible service!  Two hosts

First time at Level 5, it was a little underwhelming to be honest. I was super excited to come based on other people’s recommendation. While the food was excellent, the service was maybe a 2/5, we waited over an hour on a Thursday for a table, but once we were seated it took probably another 20 minutes to order and probably 40 minutes by the time we got the food. The flat bread we had as an appetizer was amazing, and the salmon entree was great minus the blue rice. The view was probably as good as you can get in Albuquerque, but it is perfect for a date night.

We are staying at hotel. Very nice service experience so far. Front desk and valet both shined. It is our first wedding anniversary so we splurged for the romance package with late check out at 2pm. At 11:45am we decided to walk around hotel and take some pictures (it is beautiful). We wander up to the Level 5 restaurant. I wanted a margarita. We had our little dog with us and although the front desk said she was welcome anywhere we hesitated taking her in. There were people at tables inside. We saw no staff to ask. We walk outside on the patio. It is sweltering hot. There is a tiny shade spot on corners of outdoor sofas so I grab one of those with my dog and my husband goes in to get a drink for me. No one ever acknowledges him as he stands at the bar. He said wait staff is walking around. It is about 12:15pm (they close at 1pm). He takes a picture of the tequila they have and comes back to show me. Now there is a staff member standing at host stand outside door of restaurant. He asks if we can bring our dog in-they say yes. We walk in and sit at an empty table. Not expecting miracles (wait staff to acknowledge us) he goes up to bar to ask for a drink where once again he is ignored. He goes out to staff member at host stand for a menu for an appetizer and she informs him last call for food has already past…it is now 12:20 (close at 1pm). I guess they have no chips and salsa. I wouldn’t know since I never saw a menu. There are wait staff (3-4 people) walking around, helping other tables or clearing and re-setting tables. But no one even looks our way. My husband goes to the bar for a third time. Finally he is asked if he needs something.  He asks for a margarita. They tell him they are only serving Bloody Mary’s and mimosas…we leave and get back on elevator to go back to our room. Elevators at hotel won’t let you go to guest floors without your room key to activate that. That’s when we found our room key was deactivated already because we couldn’t go to our floor. So my husband went to front desk to get key re-activated and went ahead and grabbed a cart so we left then.