Chipotle Mexican Grill
- Pickup
- Delivery
- 2.5
- (44)
Compare the Prices for a $50 Order
Restaurant + Hyperflyer
- Menu markups:
- 0%
- Service fee:
- 0%
- Delivery fee:
- $7.95
- You pay
- $57.95
- Restaurants pay:
- $0.00
Third Party Delivery Apps
- Menu markups:
- 0% ~ 25%
- Service fee:
- 15%
- Delivery fee:
- $3.99
- You pay:
- $61.49 ~ $73.99
- Restaurants pay:
- $15.00
Delivery available through Hyperflyer after ordering pickup through Chipotle Mexican Grill
Compare the Prices for a $50 Order*
Brands
Brands
- Markups:
- Service:
- Delivery:
- You pay:
- Restaurants pay:
Restaurant
+ Hyperflyer
- 0%
- 0%
- $7.95
- $57.95
- $0.00
Third Party
Delivery Apps
- 0% ~ 25%
- 15%
- $3.99
- $61.49~73.99
- $15.00
I just received an order for a salad bowl and when I opened the lid, I saw the brownest guacamole I’ve ever seen. I thought maybe it just oxidized on top, but no, it was brown all the way through. Since it covered my whole salad, I wasn’t able to eat it, so I basically just threw $20 in the trash. The only reason they get one star is because I ate the chips
This is without a doubt the most poorly managed Chipotle I have ever been to. Despite how much we all love Chipotle, my friends and I rarely eat it in Birmingham because of how terrible this location is, and I literally live a block away from the store. Seriously, every single time we go here, we have a horrific experience. Like the kind of experience that puts you in a terrible mood and ruins the rest of your day. Nonetheless, I will occasionally resort to Birmingham Chipotle out of shear desperation for a quick hefty dinner, often with the disillusionment that “this time will be better”. Nope, wrong! Every time, my online orders aren’t ready until 30-45 mins after the app’s pickup time. I even started factoring this in to when I go and pick it up. I’ll plan to get there 30 mins after the pickup time and still… not ready. Then you just stand there like an idiot for 10 mins or so until someone from behind the counter shouts: “what do you want”? Recently, I had this same experience but with a wrinkle. I paid for chips and salsa but they were out. No refund, no apologies, no exchange for a different item. “You’ll have to take care of it online” the lady told me. It’s 9PM but the whole kitchen is shut down. The kitchen staff starts filing out of the store one by one. And would you look at that, they’re carrying bags of chips with them. Wish I had the energy to share more of the absurd experiences I’ve had at this store.
Literally the worst experience. I ordered through door-dash from this location to my job and I had so much missing from my bowl. I asked for extra sour cream per usual from any other location and ordered a veggie bowl. I kid you not I had nothing but sour cream and rice in my bowl. I know I put additional ingredients because as I am checking my bowl Im finding a pinch of everything that I ordered. They are literally careless at this location. I have had an issue before with me having to request if they could cook peppers and then claiming that they had no one to cook them (I had zero grilled peppers in this recent bowl) this location is right down the street from my job but I will never order from them again. They are better off just shutting down at this point. So many people have complained about them. Seriously the worst
They need an adult to insure everyone is on the same page. The location was dirty and the ingredients were stacked on the table. The girl helping the customers was working her butt off, but the others were not. I am sure the workers will be fine, but adult supervision is needed!
Update: still sucks. Disappointing. I love coming here but the people on the line are not very nice. If you’ve got a choice between this one and the Hoover one, choose the Hoover one.
Look at the photos of the salad I got from this location. Not really sure how this is okay to them.
The man making my bowl ate chicken out of a small cup. One hand on a tiny cup of chicken he dipped out up to his mouth and one hand in my bowl. This is just a normal day at the world’s worst Chipotle.
I kept thinking today is just an off day for this Chipotle but time and time again they have shown me that it isn’t. It’s actually their operating principle. Many times I show up and they aren’t accepting anything but online orders…if this happens to you, just walk away. Don’t think “oh I’ll just put an order in quickly.” You’ll easily be there for an hour or more while you watch the most inefficient operation you’ve ever seen unfold in front of you. Even if your bowl is ready, you won’t know because they whisper names to alert customers.
Worst chipotle ever. They have never gotten my online order right. Last time I went they left off 6 of the toppings in my burrito bowl and gave me a bowl with rice, chicken, and lettuce. Will never go back
Day three of having no rice available when attempting to order through the app. Sad this is the only chipotle in the area.
Does this place have a manager??
Stunned by the carnival-like dysfunction of the staff at this location. Out of key ingredients like rice and fresh salad greens the workers could not cope and were rude to each other and customers instead of taking the high road and comping diners for running out of ingredients. The lack of proper and focused management let the line servers down further, with poor morale on display from the staff. The food is below average, not fresh and crisp which should be standard with Chipotle when it works well. The cooking line, dining room and restrooms are dirty. Trash had not been taken out and was full as well. I wonder if Chipotle can turn this location around toward respectability.