Burger King

Slow, difficult service…every time. It was like this way before the  pandemic as well. But the Italian vividness sandwich is really good.

How does BK screw my order up regardless of what location I go to every single time. I ordered 1 bacon double cheese burger add mayo. 1 bacon cheeseburger add mayo. 8 mozz sticks and a small coke. I received 1 cheeseburger with only mayo. 1 bacon cheeseburger with mayo. the mozz sticks and a small coke.

Was passing by felt like a good decision, boy was I in for a treat. I order the spicy chicken caesar sandwich, and my girlfriend order the crispy chicken club. To our surprise we were given two regular ass spicy sandwiches. Don’t recommend!

Was in town for a business convention. My business partner had a craving for a Whopper w/cheese so we drove around the uptown area looking for a fix. We found a BK on Lomas and Louisiana. It was about 3 pm on a Monday – so, the customer service at the BK should have been workable. I just had dental work and requested “no ice” for my drink. Not sure if it was a language mistranslation or negligence (the order taker had a heavy accent) – but, we received ice in both drinks. When we pointed it out, the woman at the window began throwing fingers in the air and gesturing to and fro’ while speaking Spanish. I’m sure 99% of it was a curse. We asked to speak with the manager (hoping that we could understand her a bit more – so as to better get our message across). Instead, the woman at the window slammed the window closed and refused to speak more on the matter. My business partner decided to go in and enlist the help of someone who could speak Spanish in order to help translate for us. Fortunately, a young Hispanic man volunteered to help. Unfortunately, he was cussed out by the counter people before he even had the chance to help out! He threw his hands in the air and told us he tried and there was no chance in hell that he was ever coming back to the BK. We all left the premise, disappointed, bewildered, and hungry. HOWEVER, we did call – and after being put on hold by a woman who identified herself as “the Manager;” we were then answered by another woman (who could barely speak English) who told us she was the “General Manager. After feeling that we couldn’t get through – I told her that I was going to write an online complaint through BK’s website. The General Manager quickly offered a Free Coupon for a meal. We just wanted her to speak to her workers about “attitude” and how to better treat customers. It had been at least seven years since I’ve eaten at a BK before the incident. I will not be eating any Whoppers any time soon either. :/

I just wanted something guick. What I got made me sick. Okay, enough. At the drive-thru I repeated my order three times.    Still not sure what language he was speaking. No apology for a wrong order. The area seemed to swarm with homeless people. Please dont go here at night. I ‘m told this BK was retrofitted. Perhaps, but they still employ people that have no idea about Customer Service or properly cooked food. Horrible place!